Effective Date: 2025-09-01
Last Updated: 2025-09-07

At Tembea Peaks & Plains, your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.tembeapeaks.com, book our tours, or interact with us in any other way.

By using our website and services, you agree to the practices described in this Privacy Policy.

 

1. Information We Collect

We may collect the following types of personal information:

• Personal Details: Name, email address, phone number, billing address, and passport details (if required for bookings).

• Booking Information: Travel dates, package selection, special requirements, and payment information.

• Technical Information: IP address, browser type, device information, and cookies to improve user experience.

• Communications: Messages, inquiries, and feedback you send to us via forms, email, or chat.

 

2. How We Use Your Information

We use your information to:

• Process and confirm your bookings.

• Provide travel and tour services.

• Respond to inquiries and customer support requests.

• Improve website functionality and tailor your experience.

• Send updates, promotional offers, and newsletters (only if you have opted in).

• Comply with legal and regulatory requirements.

 

3. How We Share Your Information

We respect your privacy and do not sell your data. However, we may share information with:

• Service Providers & Partners: Hotels, lodges, airlines, and local operators necessary to fulfill your booking.

• Payment Gateways: For secure processing of payments.

• Legal Authorities: If required by law or to protect our rights.

 

4. Data Security

We use industry-standard security measures to protect your personal data. However, please note that no method of transmission over the Internet or electronic storage is 100% secure.

 

5. Cookies Policy

Our website uses cookies and similar tracking technologies to improve functionality, analyze traffic, and personalize content. You may disable cookies in your browser settings, but this may affect website performance.

 

6. Your Rights

You have the right to:

• Access, update, or correct your personal information.

• Request deletion of your data (subject to legal or contractual obligations).

• Opt out of marketing communications at any time.

 

7. International Data Transfers

As we operate tours in Tanzania and work with global clients, your data may be transferred and processed outside your home country. We ensure appropriate safeguards are in place.

 

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of third-party sites.

 

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

 

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Tembea Peaks & Plains
Email: admin@tembeapeaks.com
Phone: +255 683 104 646
Address: Arusha, Tanzania